L.A. Care Health Plan
As part of a larger effort to continually improve member services, L.A. Care Health Plan engage Public Values to conduct a two-phase research study exploring the challenges and needs of individuals currently caring for L.A. Care members. A survey was conducted to: (1) identify the demographic profile of caregivers, including the type of care they are providing; (2) understand the experience and challenges caregivers face; and, (3) identify high-risk caregiver groups most in need of support and services. The second phase of research was a series of focus groups that addressed the type of support caregivers need and want, specific terminology that might be used in outreach and communications, and optimal communication channels.
Results from the study were used to determine how L.A. Care can best support and communicate with caregivers.
Molina Health
CareMore
Council of Accountable Physician Practices
Lance Armstrong Foundation
Lance Armstrong Foundation
Lynwood Family Resource Center
Cal Medi-Connect
L.A. Care Health Plan
Pomona Valley Health Centers (PVHC)
Council of Accountable Physician Practices
Atrius Health
Memorial Care Health Systems
Memorial Care Health Systems
L.A. Care Health Plan
AltaMed
CalOptima
UC Irvine Health
Kaiser Permanente
Staff, Physician and Patient Research
Billings Clinic Medical Group
Sharp Rees-Stealy Medical Group
