Passenger Survey

Los Angeles World Airports

Project Details

Los Angeles World Airports (LAWA) wanted to increase business and customer satisfaction. In cooperation with our partner, Applied Management & Planning Group, we assisted in the design and analyses of the Los Angeles International Airport (LAX) Air Passenger Survey. A total of 27,949 departing passengers were interviewed. The survey addressed ground transportation patterns, reasons for choosing a particular airport and the characteristics of traveling parties.


Survey results will be used to improve the delivery of services and to plan for the LAWA network of regional airports.

Message Testing for new BRT Service

AC Transit

Unified Messaging

Pasadena Department of Transportation

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Brand refresh

I-8 Corridor Strategic Plan